General & Orders
What does "Moxy Lux" mean?
Moxy represents the soulful energy, character, and heart we bring to our daily lives. Lux is the Latin word for light—the radiance we find in a quiet morning and the kindness we share with others. Together, they represent our mission: to provide a premium coffee experience that encourages you to find your inner glow and share that light with the world around you.
Does Moxy Lux coffee come as whole bean or can I choose a grind level?
We exclusively offer Whole Bean Coffee. By providing whole beans, we empower you to customize your grind level specifically for your preferred brewing method—whether that’s a coarse grind for French Press, a medium grind for Auto-Drip, or a fine grind for Espresso. This "grind-on-demand" approach ensures that you experience the full flavor profile and aromatic complexity of our specialty roasts exactly as intended.
Is the shelf life of whole beans the same as ground coffee?
No. Whole beans have a significantly longer shelf life and maintain their peak flavor much better than ground coffee.
Whole Bean: When stored in a cool, dark place in an airtight bag with a degassing valve, whole beans can stay "roaster-fresh" for 4 to 6 weeks after opening, and can remain high-quality for up to 6 months if unopened.
Ground Coffee: Once a bean is ground, its surface area increases dramatically, exposing it to oxygen. This process, called oxidation, causes the coffee to lose its delicate oils and aromas within minutes. Pre-ground coffee typically begins to taste flat or stale within just 7 to 10 days of opening.
Do you have a minimum order for coffee?
There is no minimum for our regular coffee goods. However, for our Signature Label Collections (Custom Design), we require a minimum of 25 bags to ensure the highest quality in small-batch production.
How long does it take to receive my coffee?
We roast to order Saturday and Sunday. All orders placed by Midnight ET on Friday are included in our weekend roast and ship out the following week. By roasting only what we need, we guarantee you never receive a bag that has been sitting on a shelf for months. Custom design labels require a longer lead time and are based on design approval, event date, and quantity.
Do you offer local pickup?
Currently, we do not offer local pick up.
Do you offer local delivery?
We offer local WS delivery for 27103, 27104 and 27106 addresses.
Signature Label Collections (Custom Design)
What does the $150.00 design fee cover?
This fee secures your spot in our design studio. It includes an initial creative consultation (via your inquiry form), a custom label concept tailored to your event by our Senior Designer, and two rounds of refinements to perfect the details.
Can I choose the coffee that goes in my custom bags?
Absolutely. You can select from our available regions to ensure the flavor profile matches the "vibe" of your event. If you’re unsure, we’re happy to provide a "Roaster's Choice" recommendation. Due to higher volume orders, you can also select all to be whole bean or all to be ground. Note: the shelf life of ground coffee is shorter than that of whole beans.
Can I provide my own logo or artwork?
Yes! You can upload your high-resolution assets directly through our inquiry form. We will review, adjust and integrate your branding as seamless as possible into our signature Moxy Lux aesthetic.
The Coffee & Craft
What types of coffee do you offer?
We source premium, specialty-grade beans from all over the world. If there is something specific you are looking for that we do not sell, send us a message.
Is the coffee fresh?
Absolutely. To ensure maximum radiance in every cup, we roast to order. We don't believe in coffee sitting on a shelf. When you place an order, your beans are small-batch roasted and shipped within days to ensure you experience the full flavor profile.
Ethics & Impact
How does Moxy Lux spread kindness through its sourcing?
Spreading light starts at the source. We prioritize sourcing beans through ethical supply chains that ensure farmers are paid fair wages and work in sustainable conditions. By choosing Moxy Lux, you are supporting a cycle of kindness that begins in the soil and ends in your cup.
Is your packaging eco-friendly?
As part of our commitment to the planet, we strive to use packaging that balances aesthetic beauty with environmental responsibility. Our mailers and labels are selected with sustainability in mind, ensuring our "light" footprint stays as small as possible.