Refund policy

Return Policy

At Moxy Lux Coffee, we take pride in the quality of our small-batch roasts and curated merchandise. Because we want you to have the best experience possible, please review our guidelines for returns and exchanges below.

Coffee & Perishable Goods

All coffee bean sales are final. Due to the perishable nature of roasted coffee, we cannot accept returns or exchanges on coffee beans.

However, if there was an error with your order (e.g., you received the wrong roast), please contact us at info@moxyluxcoffee.com within 7 days of delivery. Include your order number and a photo of the product received so we can make it right.

Merchandise & Equipment

For non-perishable items such as apparel or brewing gear, we accept returns under the following conditions:

  • Condition: Items must be unused, unwashed, and in their original packaging.

  • Timeframe: Return requests must be initiated within 14 days of the delivery date.

  • Process: To start a return, please email  info@moxyluxcoffee.com with your order number. Items sent back without prior authorization will not be accepted.

Damages & Shipping Issues

Please inspect your order immediately upon arrival. If an item is defective, damaged, or incorrect, reach out to us right away.

  • Damaged Items: Please include a photo of the damaged product and the shipping box.

  • Address Errors: Moxy Lux Coffee is not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping details at checkout.

Refunds & Shipping Costs

  • Shipping Fees: Original shipping charges are non-refundable.

  • Return Shipping: Customers are responsible for the cost of return shipping for merchandise (unless the return is due to our error or a damaged product).

  • Processing: Once we receive and inspect your return, we will notify you of the approval. If approved, a refund will be issued to your original payment method within 10–14 business days.

Exchanges

The most efficient way to exchange an item is to return the original merchandise for a refund and place a new order for the replacement item.

Questions or Concerns? We’re here to help you enjoy your coffee journey. Contact us at  info@moxyluxcoffee.com.